How do I contact your Customer Service Team?

Email: support@prizeking.com

Phone: 1-877-917-5464

When contacting us by either phone or email, please include the following details:

1. Mobile Number
2. Date of Request/Interaction
3. Requested Download/Interaction
4. Your Carrier
5. Mobile Handset Make and Model

This will ensure that your enquiry will be answered efficiently. Without these details you may experience delays.

Canadian Carriers

Rogers Wireless - 8887643771

Fido - 8889453436

Telus - 8665582273

Bell Mobility - 8006670123

Virgin Mobile - 8889992321

MTS Mobility - 8003623347

Sasktel Mobility - 8007275835

How do I claim my prize?

If you are a winner, you will receive and SMS informing you that you have won, and your Unique Prize Code. Call 1-877-917-5464 and enter your winner's code (option 4)

IMPORTANT FACTS

Bill payer permission

You must seek permission from the bill payer before using this service as purchases will be charged to the mobile account.

Payment Method

You will be billed on your mobile account (on your phone bill if you are on a plan or have your credits deducted if you are a pre-paid customer): this means your account will be charged $1 when you receive an SMS for Auction bids, or $10 for your Text Alert subscription.

Technical errors

If you are having problems to download or receive your content? please check our FAQ section. If you are still having problems or would like to speak to us, please contact our Customer Service Team. In the event of technical error on our behalf or your carrier?s behalf, we'll resend you the content requested free of charge after your complaint has been lodged with us.